FAQ
Welcome to the Zinsak FAQ page.
Here you’ll find answers to the most common questions regarding our products, shipping, and customer support.
If you need further assistance, feel free to contact us — our team is always happy to help.
1. How long does delivery take?
Our estimated delivery timeline is as follows:
Processing time: 1–2 business days
Shipping time: 6–8 business days
Total estimated delivery: 7–10 business days
For more detailed information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within:
Germany
Austria
Switzerland
Additional details can be found in our Shipping Policy.
3. Where is Zinsak based?
Zinsak operates under LEBASNATOP LTD, registered in the United Kingdom.
Company Number: 16246510
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Our warehouse is located at:
Frankfurter Str. 60, 65760, Eschborn, Germany
We offer shipping to Germany, Austria, and Switzerland.
4. What should I do if my item arrives damaged or defective?
If your order arrives damaged or defective, we will provide a replacement at no additional cost.
Please contact our support team and return the item within 30 days of delivery.
More information is available in our Refund and Return Policy.
5. Can I cancel my order after placing it?
Yes. Orders can be cancelled within 24 hours of purchase.
To request a cancellation, please contact our customer support team as soon as possible.
6. What is your return policy?
We offer a simple and straightforward return process.
Full details are outlined in our Refund and Return Policy.
7. When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
For more details, please see our Refund and Return Policy.
8. Do your products come with a warranty?
Yes, all products include a 30-day warranty for your peace of mind.
Warranty details can be found in our Refund and Return Policy.
9. How can I contact customer support?
You can reach our support team via the Contact Us Page or by emailing:
Phone: +44 07939299264
Support Hours:
Monday – Sunday
08:00 – 18:00 (GMT+1)
We’re always happy to assist with any questions or concerns.
10. Do you ship internationally?
At this time, we ship only within:
Germany
Austria
Switzerland
We are actively working on expanding our shipping destinations in the future.
11. Do you have a physical store?
No, Zinsak operates exclusively online.
This allows us to focus on quality, efficiency, and competitive pricing.
12. Do you accept bulk or wholesale orders?
Yes, we do accept bulk and wholesale orders.
Please contact our support team for personalized assistance and pricing details.
13. How can I exchange an item?
If you would like to exchange an item for a different size or model, please follow the instructions provided in our Refund and Return Policy.
14. How can I track my order?
You can track your order at any time using the Track Order Page.
Simply enter your order number and email address to receive real-time updates.
Store name: Zinsak
Main Address (Germany): Frankfurter Str. 60, 65760, Eschborn, Germany
Phone number: +44 07939299264
Email: support@zinsak.com
Company name: LEBASNATOP LTD
Company nr: 16246510
Head Office (United Kingdom): 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Support: Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)